Cancellation & Refunds Policy

    Last Updated: January 2025

    LIVE FIESTA – CANCELLATION POLICY

    Last Updated: 7 August 2026

    1. No Cancellation by Customer

    All confirmed ticket bookings made through Live Fiesta are final and non-refundable.

    Once payment has been successfully received and a booking confirmation has been issued, the booking cannot be cancelled, exchanged or refunded because of:

    • A change in personal plans;

    • Illness or inability to attend;

    • Travel, transportation or visa-related issues;

    • Selection of the wrong event, date, city or venue;

    • Selection of the wrong ticket category, seat or quantity;

    • Duplicate bookings completed by the customer;

    • Incorrect attendee or contact details;

    • Failure to meet age, identification or entry requirements; or

    • Late arrival or refusal of admission due to violation of event or venue rules.

    Customers must verify all booking details before making payment.

    2. Booking Modifications

    Requests to correct an attendee’s name, mobile number, email address or other booking information must be made immediately.

    Modifications are not guaranteed and will depend on:

    • The event organizer’s policy;

    • Whether the final ticket has already been generated;

    • The ticketing system’s technical capability; and

    • Any applicable modification charges disclosed before processing.

    3. Event Cancellation

    If an event is completely cancelled and is not rescheduled, customers holding valid tickets purchased directly through Live Fiesta will be eligible for a refund of the ticket price and applicable taxes paid.

    The treatment of convenience fees, platform fees, payment-processing charges and delivery charges will be governed by the terms disclosed before purchase and applicable law.

    Live Fiesta will communicate the cancellation and refund process through the customer’s registered email address, mobile number or WhatsApp.

    4. Event Rescheduling or Postponement

    If an event is rescheduled or postponed, the original ticket will ordinarily remain valid for the revised date.

    Refunds for a rescheduled or postponed event will be provided only where:

    • The event organizer authorizes refunds;

    • A refund window is announced;

    • The event-specific terms provide for a refund; or

    • A refund is required under applicable law.

    If a refund window is announced, the customer must submit the request within the stated deadline.

    Changes to performers, supporting acts, event timings, entry gates, seating layouts or other event elements do not automatically qualify for a refund unless the organizer classifies the change as material or applicable law requires otherwise.

    5. Duplicate and Failed Payments

    A duplicate booking is not the same as a duplicate payment.

    Confirmed duplicate bookings made by the customer are ordinarily non-refundable.

    If the same booking is charged more than once because of a verified technical or payment-processing error, the excess payment received by Live Fiesta will be refunded.

    If payment is deducted but no booking confirmation is generated, contact Live Fiesta with the transaction reference number. Where Live Fiesta has not received the payment, the amount will ordinarily be reversed by the bank, UPI provider or payment gateway according to its timelines.

    6. Force Majeure

    If an event is cancelled, postponed or materially changed because of circumstances beyond reasonable control—including natural disasters, extreme weather, government restrictions, public-health emergencies, venue closure, civil unrest, security threats or similar events—the applicable cancellation and refund terms will be determined according to:

    • Whether the event is cancelled or rescheduled;

    • The event organizer’s policy;

    • Event-specific terms; and

    • Applicable law.

    7. Refund Processing

    Approved refunds will ordinarily be made to the original payment method.

    Live Fiesta will generally initiate an approved refund within 7–10 working days after refund eligibility has been confirmed. Banks, UPI providers and payment gateways may require additional time to credit the amount.

    Live Fiesta is not responsible for separately incurred expenses such as travel, accommodation, visa charges, transportation or other personal costs.

    8. Contact Us

    For cancellation, rescheduling or refund queries:

    Live Fiesta Support
    Phone: +91 94038 93990
    Email: contact@livefiesta.com
    Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

    Please include your booking reference number and registered mobile number.

    By completing a booking through www.livefiesta.com, you confirm that you have read and accepted this Cancellation Policy.