Question 1

What is Live Fiesta?

Accepted Answer

Live Fiesta is India's trusted offline ticketing platform connecting partners with event organizers. Earn a partner discount on every ticket sale with tools like Quick Booking, marketing materials, and wallet management.

Question 2

How do I become a partner?

Accepted Answer

To become a partner:
1. Sign up on the Live Fiesta platform with your mobile number
2. Complete OTP verification
3. Fill in your profile details (name, email, city)
4. Once verified, you'll get access to the partner dashboard
5. Start browsing events and booking tickets!

No registration fees or upfront costs required.

Question 3

What are the benefits of being a partner?

Accepted Answer

• Earn a partner discount on every ticket (10-20%)
• No registration fees or hidden charges
• Free marketing materials & broadcast messages
• Wallet system for instant bookings
• Real-time tracking & analytics
• Dedicated support team

Question 4

How do I access the partner portal?

Accepted Answer

After signup, you'll auto-redirect to your dashboard. Access anytime by:
1. Visit Live Fiesta website
2. Login with mobile number
3. Enter OTP

Bookmark for quick access!

Question 5

How do I make a booking?

Accepted Answer

Quick Booking Steps:

1. Click 'Quick Booking' on dashboard
2. Select Event, City, Date
3. Choose Ticket Category (shows price, partner discount, net payable)
4. Enter Customer Details (Name*, Mobile*, Email)
5. Enter Number of Tickets
6. Select Payment Method & Transaction ID (if required)
7. Apply Coupon Code (optional)
8. Review & Submit

Tickets delivered before the event date!

Question 6

What payment methods are accepted?

Accepted Answer

Payment Methods:

💳 WALLET (Recommended) - Instant, no transaction ID needed
📱 UPI - Requires 12-digit UTR (GPay, PhonePe, Paytm)
🏦 BANK TRANSFER - Requires 6+ char reference
💰 CASH - No transaction ID, deposit with admin
💳 CARD - Requires 6+ char transaction reference

Question 7

How do I use coupon codes?

Accepted Answer

Apply Coupon Codes:

1. Enter code during booking (case-sensitive)
2. Discount applies automatically
3. Your partner discount stays same

Note: Event-specific, one per booking, check validity dates

Question 8

What is a Transaction ID and where do I find it?

Accepted Answer

Transaction ID by Payment Type:

📱 UPI: 12-digit UTR (find in GPay/PhonePe transaction history)
🏦 Bank: 6+ char reference (bank statement/receipt)
💳 Card: 6+ char reference (payment confirmation email)
💰 Cash/Wallet: No ID required

⚠️ Keep screenshots and don't share IDs publicly

Question 9

Can I book tickets for multiple events at once?

Accepted Answer

Each booking is processed separately for accuracy. Complete one booking, wait for confirmation, then start the next. Quick Booking makes this fast!

Question 10

What information do I need from my customers?

Accepted Answer

✅ Required: Full Name, Mobile (10 digits)
📧 Optional: Email (for confirmation)

⚠️ Verify mobile number and double-check name spelling before booking

Question 11

How do I track my booking status?

Accepted Answer

📊 My Bookings Tab: View all bookings, filter by event/date/status, download details

🔔 Statuses:
• Pending: Payment verification
• Confirmed: Tickets processing
• Completed: Delivered
• Cancelled: Refunded

💡 Each booking has unique reference number

Question 12

How do I copy broadcast messages?

Accepted Answer

📱 From Event Detail Page:
1. Click event card → Select city
2. Click 'Copy Broadcast Message'
3. Paste in WhatsApp/Instagram/Facebook

Includes: Event details, date, venue, ticket prices with emojis

💡 Shows customer-facing prices (with your partner discount included)

Question 13

What's the difference between Broadcast Message and B2B Details?

Accepted Answer

📱 Broadcast: For customers (final prices with partner discount)
💼 B2B Details: For you (partner discount breakdown, net payable)

⚠️ Never share B2B details with customers!

Question 14

How do I download event artworks?

Accepted Answer

🎨 Access Marketing Materials:

1. Click Event Detail → 'General Event Files'
2. Select city (if applicable)
3. VIEW (preview) or DOWNLOAD (save to device)

Files: Posters, seating layouts, marketing banners

💡 Use high-res for print, canva.com to customize

Question 15

Can I edit the artworks?

Accepted Answer

✅ Allowed: Add contact, resize, add watermarks
❌ Not Allowed: Remove branding, change prices/dates

Tools: Canva.com, Photoshop, PicsArt

💡 Keep Live Fiesta branding visible!

Question 16

How is my partner discount calculated?

Accepted Answer

💰 Formula: Your Profit = Ticket Price × Partner Discount %

Example:
Ticket: ₹1,000 | Partner Discount: 15%
→ Your Profit: ₹150
→ Net Payable: ₹850

💡 Partner Discount: 10-20% (varies by event)
⚠️ Sell at or below MRP, never above

Question 17

When do I receive my partner discount?

Accepted Answer

💰 You earn your partner discount upfront!

1. Customer pays you ₹1,000
2. You pay Live Fiesta ₹850 (net)
3. You keep ₹150 (partner discount)

No waiting - it's yours immediately!

💡 Use Wallet for quick bookings

Question 18

How do I recharge my wallet?

Accepted Answer

💳 Recharge Steps:

1. Wallet → Recharge Wallet tab
2. Pay via UPI to: paytmqr5ytsvt@ptys
3. Copy 12-digit UTR after payment
4. Enter amount & paste UTR
5. Submit - Verified within 2 hours

Min: ₹100 | Max: ₹50,000

💡 Recharge 9 AM-9 PM for faster processing

Question 19

What are the benefits of using wallet?

Accepted Answer

✅ Benefits:

⚡ Instant bookings - No transaction ID
🎯 Convenience - Book multiple tickets fast
📊 Better tracking - All in one place
💰 Cash flow - Recharge once, use many times
🔒 Secure - Encrypted transactions

💡 Maintain ₹5k-10k balance

Question 20

How do I check my wallet transactions?

Accepted Answer

📊 Wallet → Transaction History

View: Date, type (credit/debit), amount, balance, status
Filter: Date, type, amount
Export: Excel, PDF, Print

💚 Credit: Recharges, refunds
❤️ Debit: Bookings, fees

Question 21

How do I reset my password?

Accepted Answer

🔐 Reset Password:

1. Login page → 'Forgot Password?'
2. Enter mobile → Get OTP
3. Set new password (min 6 chars)

OR

Dashboard → Settings → Change Password

💡 Use strong passwords, change regularly

Question 22

How do I keep my account secure?

Accepted Answer

🔒 Security Tips:

✓ Strong passwords (8+ chars, mixed case, numbers)
✓ Don't share OTPs or passwords
✓ Logout on shared devices
✓ Use secure internet
✓ Keep transaction IDs private
✓ Check history regularly

⚠️ Live Fiesta never asks for OTPs or passwords

Question 23

What should I do if I suspect unauthorized access?

Accepted Answer

🚨 Immediate Actions:

1. Change password immediately
2. Check transaction history & wallet
3. Contact support:
   📞 +91-9403893990
   📧 contact@livefiesta.com
   💬 WhatsApp: +91-9619272504

4. Provide: Mobile, date/time, screenshots

⚠️ Quick action protects your account!

Question 24

Can I have multiple users under one account?

Accepted Answer

Currently, each account is individual and cannot have multiple users. However:

📋 Workaround Options:

1. SEPARATE ACCOUNTS
   • Each team member registers separately
   • Each gets own login
   • Tracks their own bookings
   • Independent wallets

2. SHARED DEVICE ACCESS
   • One account, multiple people use it
   • Share login credentials securely
   • Maintain transaction logs manually
   ⚠️ Less secure, not recommended

3. MASTER-AGENT MODEL (Contact Admin)
   • One master partner account
   • Sub-agents report to master
   • Manual coordination needed
   • Partner discount sharing as per agreement

📞 For Team/Business Accounts:
Contact admin for custom solutions:
• Bulk booking arrangements
• Corporate accounts
• Multi-user management
• Custom partner discount structures

💡 Coming Soon: Multi-user support for teams!

Question 25

How do I verify customer details?

Accepted Answer

✅ Customer Verification Checklist:

📱 MOBILE NUMBER:
• Must be 10 digits (Indian number)
• No country code (+91)
• No spaces or special characters
• Verify it's WhatsApp number (for updates)
• Call/SMS to confirm if high-value booking

📧 EMAIL ADDRESS:
• Check for typos (.com, .in, @gmail)
• Confirm spelling with customer
• Send test email if possible
• Use for ticket delivery confirmation

👤 CUSTOMER NAME:
• Use full name as per ID
• Check spelling carefully
• Ask for confirmation
• Important for entry at venue

💡 Best Practices:
• Read back details to customer
• Ask customer to spell email
• Confirm mobile via WhatsApp test
• Keep customer contact for follow-ups
• Maintain customer database for repeat bookings

⚠️ Wrong details can lead to:
• Failed ticket delivery
• Customer not receiving tickets
• Issues at venue entry
• Support escalations

Double-check = Happy customers!

Question 26

Why is proper transaction ID documentation important?

Accepted Answer

📝 Transaction ID Importance:

1. PAYMENT PROOF
   • Verifies you made the payment
   • Protects against disputes
   • Required for reconciliation
   • Helps admin verify quickly

2. FASTER BOOKING CONFIRMATION
   • Valid transaction ID = quick verification
   • Wrong ID = delays
   • Missing ID = booking held

3. REFUND PROCESSING
   • Needed if event cancelled
   • Required for dispute resolution
   • Helps trace payment

4. AUDIT TRAIL
   • Your financial records
   • Tax documentation
   • Business accounting
   • Future reference

📸 Best Practices:
• Screenshot payment confirmations immediately
• Save to dedicated folder
• Note booking reference with transaction ID
• Keep for at least 1 year
• Backup to cloud storage

⚠️ Common Mistakes:
• Wrong transaction ID → booking rejected
• Reusing old transaction ID → flagged as fraud
• No screenshot → can't prove payment
• Typo in transaction ID → verification delays

💡 Wallet payments don't need transaction IDs - another reason to use wallet!

Question 27

How do I confirm event dates with customers?

Accepted Answer

📅 Event Date Confirmation Process:

1. BEFORE BOOKING:
   • Show customer exact date & time
   • Confirm multiple times if multi-day event
   • Clarify Day 1, Day 2, etc.
   • Check customer's availability

2. DURING BOOKING:
   • Read event date aloud
   • Show ticket category date details
   • Confirm venue city
   • Verify customer understands

3. AFTER BOOKING:
   • Send booking confirmation immediately
   • WhatsApp event details
   • Remind 3 days before event
   • Remind 1 day before event
   • Share venue location/map

4. CLEAR COMMUNICATION:
   • Use full date format: "15th January 2024"
   • Include day: "Sunday, 15th January"
   • Add time: "7:00 PM onwards"
   • Mention doors open time if different

⚠️ Common Issues:
• Customer mistakes date
• Buys wrong day for multi-day event
• Doesn't realize it's far in future
• Conflicts with other plans

💡 Best Practices:
• Confirm date in writing (WhatsApp)
• Send calendar invite if possible
• Set reminder on customer's behalf
• Provide event FAQ document
• Share event page link

📞 Last-minute date changes:
• Contact admin immediately
• May not be possible
• May incur charges
• Better to confirm properly first time!

Question 28

What are some customer communication tips?

Accepted Answer

💬 Effective Customer Communication:

1. RESPONSE TIME
   ✓ Reply within 1 hour during business hours
   ✓ Set auto-reply for after hours
   ✓ Acknowledge query even if need time
   ✓ Follow up on pending responses

2. PROFESSIONAL COMMUNICATION
   ✓ Use proper greetings
   ✓ Address by name
   ✓ Clear and concise messages
   ✓ Avoid slang or shortcuts
   ✓ Professional signature

3. INFORMATION SHARING
   ✓ Send complete event details
   ✓ Include prices clearly
   ✓ Mention the partner discount is included
   ✓ Share artworks/posters
   ✓ Provide venue information
   ✓ Terms & conditions

4. BOOKING CONFIRMATION
   ✓ Immediate confirmation message
   ✓ Booking reference number
   ✓ Ticket delivery timeline
   ✓ Payment acknowledgment
   ✓ Next steps clearly mentioned

5. FOLLOW-UP
   ✓ Ticket delivery confirmation
   ✓ Pre-event reminder (3 days before)
   ✓ Last-minute reminder (1 day before)
   ✓ Venue directions
   ✓ Post-event feedback

6. HANDLING QUERIES
   ✓ Listen/read carefully
   ✓ Understand the question
   ✓ Provide accurate information
   ✓ Don't make false promises
   ✓ Escalate to support if needed

7. PROFESSIONAL TEMPLATES
   ✓ Greeting message
   ✓ Booking confirmation
   ✓ Payment received
   ✓ Ticket sent
   ✓ Event reminder
   ✓ Thank you note

📱 Communication Channels:
• WhatsApp (primary)
• SMS (backup)
• Email (formal)
• Phone calls (urgent)

⚠️ DON'T:
• Make customers wait long
• Give wrong information
• Promise what you can't deliver
• Be rude or unprofessional
• Share personal opinions on events

💡 Happy customers = repeat business = more partner discount!

Question 29

What is the response time for support queries?

Accepted Answer

⏱️ Expected Response Times:

🚨 URGENT (Booking issues, payment problems)
   • WhatsApp: Within 30 minutes
   • Phone: Immediate during business hours
   • Email: Within 2 hours

⚠️ MEDIUM (General queries, account issues)
   • WhatsApp: Within 2 hours
   • Phone: Same day
   • Email: Within 6 hours

📋 LOW (General information, suggestions)
   • WhatsApp: Within 4 hours
   • Email: Within 24 hours

🕐 Business Hours: 9 AM - 9 PM (Mon-Sun)

After Hours:
• Urgent issues: Call emergency number
• Others: Message will be addressed next business day

💡 Tips for faster resolution:
• Use WhatsApp for urgent matters
• Call for immediate attention
• Email for detailed queries with attachments
• Follow up if no response in expected time
• Check Help Center first for common questions

Help Center

New to Live Fiesta?

Getting Started

Booking System Guide

Marketing Tools

Artworks & Layouts

Partner Discount & Earnings

Wallet Management

Account & Security

Best Practices

Support & Contact

Still need help?