Question 1

How do I book tickets on Live Fiesta?

Accepted Answer

Simply browse our events page, select the event you want to attend, choose your preferred city and date, select your ticket category, and complete the checkout. You'll receive your tickets via email and WhatsApp before the event date.

Question 2

What payment methods are accepted?

Accepted Answer

We accept all major payment methods including UPI, credit/debit cards, net banking, and popular wallets like Paytm and PhonePe through our secure payment gateway.

Question 3

How will I receive my tickets?

Accepted Answer

After successful payment, you'll receive your e-tickets via email and WhatsApp to the contact details you provided during checkout. Tickets are typically delivered before the event date.

Question 4

Can I book tickets for someone else?

Accepted Answer

Yes! When booking, simply enter the attendee's name and contact details. The tickets will be sent to their email and phone number.

Question 5

Where can I find event details?

Accepted Answer

Click on any event from our Events page to view complete details including venue, date, time, ticket categories, and pricing.

Question 6

What if the event date or venue changes?

Accepted Answer

If an event is rescheduled, your tickets remain valid for the new date. We'll notify you via email and SMS about any changes. If the event is cancelled, you'll receive a full refund.

Question 7

Can I see the venue layout before booking?

Accepted Answer

Yes, many events include venue layouts showing seating arrangements and stage proximity. Look for the 'Venue Layout' section on the event detail page.

Question 8

Can I cancel my ticket booking?

Accepted Answer

Once tickets are booked and confirmed, they cannot be cancelled or refunded. Please review your selection carefully before completing the purchase.

Question 9

What happens if the event is cancelled?

Accepted Answer

If the event is cancelled by the organizers, you will receive a full refund. Refunds are processed within 7-10 business days to your original payment method.

Question 10

Can I transfer my tickets to someone else?

Accepted Answer

For most events, tickets can be transferred by forwarding the e-ticket to the new attendee. The person with the valid ticket will be allowed entry.

Question 11

What are VVIP Experiences?

Accepted Answer

VVIP Experiences offer premium packages including exclusive tables, priority entry, dedicated service staff, premium F&B options, and the best views at events.

Question 12

How do I book a VVIP package?

Accepted Answer

Browse our VVIP section, select your preferred event and package, and complete the booking. For personalized assistance, you can also contact our concierge team via WhatsApp.

Question 13

What's included in a VVIP package?

Accepted Answer

Packages vary by event but typically include reserved seating/tables, priority entry, dedicated hosts, premium views, and sometimes F&B packages. Check each listing for specific inclusions.

Question 14

Do I need an account to book tickets?

Accepted Answer

No, you can book tickets as a guest. However, creating an account helps you track your bookings and access exclusive offers.

Question 15

How do I contact customer support?

Accepted Answer

You can reach us via WhatsApp or call during business hours (Monday to Saturday, 10 AM to 7 PM IST). Visit our Help Center for quick answers to common questions.

Question 16

I didn't receive my tickets. What should I do?

Accepted Answer

Check your spam/junk folder first. If you still can't find your tickets, contact our support team with your booking reference number and we'll resend them immediately.

Frequently Asked Questions

Booking & Tickets

Event Information

Cancellations & Refunds

VVIP Experiences

Account & Support